C-Class Interactive Owner's Manual [In depth | Practical advice | Resetting triggered NECK-PRO head restraints (except C 63 AMG)]

Resetting triggered NECK-PRO head restraints (except C 63 AMG)

If the NECK-PRO head restraints are triggered in an accident, you must reset the head restraints on the driver's and front-passenger seats. Otherwise, the additional protection will not be available in the event of another rear-end collision. You can recognise when head restraints have been triggered by the fact that they have been moved forwards and can no longer be adjusted.

Mercedes-Benz recommends that you have NECK-PRO head restraints checked at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre, following a rear-end collision.


This work requires a lot of strength; if you have difficulty resetting the head restraints, have this work carried out at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre.

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To fold back

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To push back

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To push down

	Push the head restraint cushion backwards by the lower part as far as it will go .
	Push the head restraint cushion down into the guide as far as it will go .
	Firmly press back the head restraint cushion until it engages .