E-Class - Interactive Owner's Manual [In depth | Practical advice | Resetting triggered NECK-PRO head restraints]

Resetting triggered NECK-PRO head restraints

If the NECK-PRO head restraints are triggered in an accident, you must reset the head restraints on the driver's and front-passenger seats. Otherwise, the additional protection will not be available in the event of another rear-end collision. You can recognise when head restraints have been triggered by the fact that they have moved forwards and can no longer be adjusted.

Mercedes-Benz recommends that you have NECK-PRO head restraints checked at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre, following a rear-end collision.


If you have problems resetting the head restraints, have this work carried out at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre.

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Resetting tool

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To press back head restraint cushion

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Guide

	Take resetting tool out of the glove compartment.
	Insert resetting tool into guide between the head restraint cushion and the rear head restraint cover.
	Press resetting tool downwards until you hear the head restraint deployment mechanism engage.
	Pull out resetting tool .
	Firmly press back head restraint cushion until it engages.
	Repeat this procedure for the second head restraint.