S-Class - Interactive Owner's Manual [In depth | Practical advice | Resetting triggered NECK-PRO head restraints/NECK-PRO luxury head restraints*]

Resetting triggered NECK-PRO head restraints/NECK-PRO luxury head restraints*

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If NECK-PRO head restraints/NECK-PRO luxury head restraints have been triggered in an accident, you must reset the head restraints on the driver’s and front-passenger seat. Otherwise, the additional protection will not be available in the event of another rear-end collision. You can recognise when head restraints have been triggered by the fact that they have been moved forwards and can no longer be adjusted.

Mercedes-Benz recommends that you have NECK-PRO head restraints/NECK-PRO luxury head restraints checked at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre, following a rear-end collision.

NECK-PRO head restraints


This work requires a lot of strength. If you have difficulty resetting the head restraints, have this work carried out at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre.

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To fold back

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To push back

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To push down

	Push the head restraint cushion backwards by the lower part as far as it will go .
	Push the head restraint cushion down into the guide as far as it will go .
	Firmly press back the head restraint cushion until it engages .

NECK-PRO luxury head restraints


If you have problems resetting the head restraints, have this work carried out at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre.

Resetting tool

Guide

To press back head restraint cushion

	Remove resetting tool from the vehicle tool kit in the boot.
	Insert resetting tool into guide between the head restraint cushion and the rear cover of the head restraint.
	Press resetting tool downwards until you hear the head restraint deployment mechanism engage.
	Pull out resetting tool .
	Firmly press back head restraint cushion until it engages.
	Repeat this procedure for the second head restraint.