Axor Online Operating Instruction

Troubleshooting...

Notes on display messages

Display messages contain operating information, malfunction messages or warnings that are automatically shown in the display. The status indicator lights up in yellow or red, depending on the significance of the event. An indicator lamp on the instrument panel may also light up in addition to the display message.

It is possible to hide display messages and call them up later. If an indicator lamp lights up in addition to the display message, this will not go out even after the display message has been acknowledged.

In the event of a serious malfunction, the display message is accompanied by a warning tone, and the STOP lamp lights up.

Display messages in the on-board computer Plus

Display message, e.g. Bulb/fuse faulty
To call up more information, press the rocker switch.
Fault location (tractor vehicle or trailer/semitrailer)
Icon indicating cause of malfunction

Example display

Acknowledging a display message
  

Press the rocker switch.

 

The display message will no longer be shown in the display. It can, however, be called up at any time via the Fault info menu.

Calling up a display message
  

Press the or rocker switch repeatedly until the main menu list appears in the display.

  

Press the or rocker switch repeatedly until the Fault info menu appears, and call up by pressing the button.

 

A message appears in the display if a fault message has been stored, e.g.: Bulb fuse faulty.

If the symbol is also shown in the display, this indicates additional information or instructions.

  

Press the rocker switch again.

 

Further information or instructions are displayed.

Display messages in the on-board computer Standard

Fault info menu
System abbreviations
Icon indicating cause of malfunction

Example display

Acknowledging a display message
  

Press the rocker switch.

 

The display message will no longer be shown in the display. It will be stored in the diagnostics memory or in the Fault info menu of the on-board computer Standard.

Calling up a display message
  

Press the rocker switch.

 

The display message is shown in the display. In addition, the display shows an information icon for Fault info menu .

  

Press the rocker switch again.

 

If there are multiple display messages, they are displayed in 5-second intervals.

  

Press the rocker switch to return to the basic display.

Status indicator

Status indicator

Status indicator lights up in yellow for low priority faults, e. g. for a faulty bulb. Status indicator also lights up in yellow for special operating modes, e. g. if the power take-off is activated.

Status indicator lights up in red for higher priority faults, e. g. if the generator is faulty.

Display messages with a yellow status indicator

Risk of accident

Operating and road safety of the vehicle may be impaired if there is a display message with a yellow status indicator.

Adapt your driving style and drive with even greater care.

Observe the instructions and further information in the display.

Have the cause checked and rectified as soon as possible at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose. All work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop.

Display messages with a red status indicator

Risk of accident

The operating and road safety of the vehicle are jeopardised if there is a display message with a red status indicator. The handling and braking characteristics of the vehicle may be impaired.

If it is possible to continue the journey:

Adapt your driving style and drive with even greater care.

Continuing the journey could damage the vehicle and contravene legal regulations.

If it is not possible to continue the journey:

  • Stop the vehicle in a safe place immediately, paying attention to road and traffic conditions.

  • Follow the instructions and further information in the display.

  • Have the affected system checked and repaired as soon as possible at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose. All work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop.

STOP lamp

STOP lamp more.

Risk of accident

The operating and road safety of the vehicle is jeopardised if the STOP lamp does not go out or if it lights up when the vehicle is being driven.

  • Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  • Switch off the engine and apply the parking brake.

  • Have the affected system checked and repaired as soon as possible at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose. All work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop.

In the event of the following serious faults occurring, the STOP lamp also lights up:

  • Supply pressure in brake circuit 1 or 2 of the tractor vehicle is too low

  • Supply pressure in the brake circuit of the trailer/semitrailer is too low

  • Supply pressure in the spring-loaded brake circuit of the tractor vehicle is too low

 

Electronic systems abbreviations

Abbreviation

System

ABS

Anti-lock braking system

AGN

Automatic transmission

BS

Telligent® brake system

EAB

Electronic trailer brake

FFB

Radio remote control

FLA

Cold-start aid

FR

Drive control

GS

Telligent® transmission control

HPS

Hydraulic-pneumatic gearshift

INS

Instrument panel

KOM

Communication interface

KSA

Enhanced central locking system

MR

Telligent® engine control

NR

Telligent® level control

PSM

Programmable special module

RS

Retarder control

SRS

Supplemental restraint system

TCO

Tachograph

WR

Telligent® roll control

WS

Telligent® maintenance system

ZHE

Auxiliary heating

ZL

Auxiliary steering

ZV

Central locking

 

Display messages

Risk of accident and injury

Only have service work carried out at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose.

All work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop. There is a risk of accident and injury if this work is carried out incorrectly.

Display messages with yellow status indicator

Display messages

Possible cause/consequence

Possible solution

On-board computer Standard:

On-board computer Plus:

ABS malfunction, trailer

  Risk of accident
  • Malfunction in the vehicle's brake system (the indicator lamp lights up) and/or in the brake system of the trailer/semitrailer (the indicator lamp lights up).

  • The anti-lock braking system (ABS) might be deactivated.

The vehicle's driving and braking characteristics may be impaired.

  

Activate the anti-lock braking system (ABS).

If the malfunction continues to be shown in the display:

  

Have the brake system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Operation possibly restricted

  Risk of accident
  • Malfunction in the vehicle's brake system (the indicator lamp lights up) and/or in the brake system of the trailer/semitrailer (the indicator lamp lights up).

  • The anti-lock braking system (ABS) might be deactivated.

The vehicle's driving and braking characteristics may be impaired.

  

Activate the anti-lock braking system (ABS).

If the malfunction continues to be shown in the display:

  

Have the brake system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Operation possibly restricted

  Risk of accident
  • Malfunction in the vehicle's brake system (the indicator lamp lights up) and/or in the brake system of the trailer/semitrailer (the indicator lamp lights up).

  • The anti-lock braking system (ABS) might be deactivated.

The vehicle's driving and braking characteristics may be impaired.

  

Activate the anti-lock braking system (ABS).

If the malfunction continues to be shown in the display:

  

Have the brake system checked at a qualified specialist workshop.

On-board computer Plus:

Braking characteristics may change
Visit workshop soon

  Risk of accident

Malfunction in the brake system of the trailer/semitrailer (the indicator lamp lights up). The vehicle's handling and braking characteristics may be impaired.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Have the brake system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Brake pads/linings completely worn

The brake pads/linings are worn down to the minimum thickness.

  

Have the brake pads/linings replaced at a qualified specialist workshop.

Vehicles with Telligent® maintenance system:

You can find out the axle on which the brake linings or pads are worn by accessing the Service info menu.

On-board computer Standard:

On-board computer Plus:

Wheel brake overloaded
Adapt driving style

The temperature of one of the wheel brakes is too high. The wheel brake may overheat.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Drive with even greater care.

  

Engage a lower gear and brake the vehicle using the continuous brake (engine brake/retarder) as much as possible.

  

Have the brake system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Apply parking brake

  Risk of accident

The parking brake is not applied.

The parked vehicle could roll away. This could endanger you and others.

  

Apply the parking brake.

Vehicles with a programmable special module: the parking brake is not applied.

  Risk of accident

Apply the parking brake before engaging the power take-off. The vehicle could roll away. This could endanger you and others.

  

Apply the parking brake before engaging the power take-off.

On-board computer Standard:

On-board computer Plus:

Condensation in compressed-air reservoir

The condensation level in the compressed-air reservoir is too high.

Even at temperatures around freezing (0 ), frozen condensation in the compressed-air reservoir can put the brake system out of operation.

Have the following work done immediately at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre:

  

Bleed the condensation from the compressed-air reservoir.

  

Replace the granulate cartridge of the compressed-air drier.

  

Reset the condensation message in the on-board computer Standard more or the on-board computer Plus more.

On-board computer Standard:

On-board computer Plus:

  Risk of accident

The supply pressure in the auxiliary consumers circuit has dropped below 5.5 bar.

The gears can no longer be shifted correctly.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Apply the parking brake.

  

Let the engine run until the display message goes out and the supply pressure has reached an adequate level.

  

Check the compressed-air system for leaks if the fault occurs frequently more.

  

Have the compressed-air brake system repaired at a qualified specialist workshop.

On-board computer Standard:
100 °C (example)

On-board computer Plus:

Coolant temperature high 100 °C (example)

The coolant temperature reaches about 100  while driving.

  

Reduce demand on the engine.

  

Make sure that the air supply to the radiator is not obstructed.

On-board computer Standard:

On-board computer Plus:

Engine protection: output reduced

The coolant temperature is too high. Engine power output is automatically reduced.

  

Reduce speed and engage a lower gear if necessary.

  

Make sure that the air supply to the radiator is not obstructed.

On-board computer Standard:

On-board computer Plus:

5.0 l Top up engine oil
(example)

The engine oil level is too low.

  

Vehicles with the on-board computer Plus: add the amount of oil indicated in the display more.

or
  

Vehicles with the on-board computer Standard: see how much oil is missing more and top up the engine oil more.

 

If it is not possible to add the quantity of oil shown, the vehicle may be driven for a further 2,000 to 6,000 km, depending on the operating conditions, but at most until the status indicator lights up in red.

On-board computer Standard:

On-board computer Plus:

Clutch: overload
Let clutch cool down

The permissible operating temperature for the clutch has been exceeded. There is a risk of clutch damage.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Engage a lower gear when manoeuvring or pulling away.

  

Complete the manoeuvring or pulling-away process as soon as possible.

On-board computer Standard:
CODE

On-board computer Plus:

Immobiliser activated

You cannot start the engine.

You have made several starting attempts using an invalid vehicle key. The immobiliser has been activated.

  

Use a valid vehicle key or spare vehicle key.

Mercedes-Benz recommends that you always keep an easily accessible spare key with you for emergencies.

On-board computer Standard:

On-board computer Plus:

You cannot start the engine.

The starter batteries are discharged.

  

Repeat the starting procedure after approximately ten seconds.

 

Note that excessively long attempts to start the engine will drain the battery.

  

Have your vehicle jump-started by another vehicle more.

On-board computer Standard:

On-board computer Plus:

Fault in the electronic drive control system

The accelerator pedal is inoperative; the engine is in emergency running mode.

Engine power output is reduced.

  

Stop the vehicle as soon as the road and traffic conditions permit, apply the parking brake and switch off the engine.

  

Wait approximately 10 seconds and then restart the engine.

  

If the engine is still in emergency running mode: have the fault rectified at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre.

on-board computer Standard:
4,000 km
(example)

on-board computer Plus:

Service in 4,000 km
(example)

A service is due soon.

  

Plan maintenance for the date displayed.

on-board computer Standard:
0 km
(example)

on-board computer Plus:

Service due

A service is due.

  

Have maintenance work carried out at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Service now

A service due date has been significantly exceeded. There is a risk of damage to the vehicle or its assemblies.

  

Have maintenance work carried out immediately at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

There are problems with shifting in automatic transmission.

It is still possible to drive the vehicle.

  

Carefully continue your journey.

A specialist workshop may be able to assist you in restricted continuation of your journey if you supply the fault code. Display fault code more.

  

Have the automatic transmission repaired at a qualified specialist workshop.

On-board computer Plus:

Load temperature 50 °C
(example)

The trailer/semitrailer load temperature has deviated from the temperature set in the load monitoring system.

  

Have the load monitoring system checked at a qualified specialist workshop.

On-board computer Plus:

Load pressure 0 bar
(example)

The trailer/semitrailer load pressure has deviated from the temperature set in the load monitoring system.

  

Have the load monitoring system checked at a qualified specialist workshop.

On-board computer Plus:

Load liquid 8 l
(example)

The fluid level in the trailer/semitrailer load has deviated from the fluid level set in the load monitoring system.

  

Have the load monitoring system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Fill up with diesel

The fuel level is very low.

  

Refill the fuel tank more.

 

The display message disappears.

If the fuel tank is not filled up, the message appears again when the engine is started.

On-board computer Standard:
RES

On-board computer Plus:

Top up with AdBlue

The AdBlue has dropped to the reserve level.

  

Refill the AdBlue tank more.

 

The display message disappears.

If the AdBlue tank is not topped up, this message will be shown the next time the engine is started.

On-board computer Standard:

On-board computer Plus:

Fill w.diesel/AdBlue

The fuel has dropped to the reserve level.

  

Refill the fuel tank more. To avoid having to stop at a filling station again, fill up the AdBlue tank at the same time more.

 

The display message disappears.

If the fuel and AdBlue tanks are not topped up, this message will be shown the next time the engine is started.

On-board computer Standard:

On-board computer Plus:

Top up washer fluid soon

The fluid level in the windscreen washer/headlamp cleaning system reservoir has dropped to approximately 1 litre.

  

Fill the windscreen washer/headlamp cleaning system reservoir soon more.

On-board computer Standard:

On-board computer Plus:

Bulb/fuse faulty
Check bulb/fuse
(example)

  • When switching on the lights: bulb or fuse faulty for parking lamps, dipped-beam headlamps, tail lamp or licence plate lamps, or faulty rear foglamp bulb.

  • When braking: brake lamp is faulty.

  • When indicating a turn: indicator lamp is faulty.

  • After the functional check of the instrument panel: the brake lights' fuse is faulty.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Check the corresponding fuses and replace if necessary more.

  

Check the corresponding bulb and replace if necessary more.

On-board computer Standard:

On-board computer Plus:

Brake lamp, left: failure
(example)

On trailers/semitrailers with electronics complying with ISO 11992: the left brake lamp on the trailer/semitrailer is faulty.

  

Replace the corresponding bulb (see the Operating Instructions for the trailer/semitrailer).

On-board computer Plus:

Clean distance sensor

The distance sensor is dirty.

  

Clean the cover of the distance sensor in the front bumper using clear water and a soft cloth.

 

Do not use any dry, rough or hard cloths and do not scrub or scratch.

or
  

Acknowledge the display message with the rocker switch.

 

The display message disappears. If the distance sensor is not cleaned, the message will be shown the next time the engine is started.

On-board computer Plus:

Distance control: may be restricted

The Telligent® distance control is faulty.

  

Have the Telligent® distance control checked at a qualified specialist workshop.

or
  

Acknowledge the display message with the rocker switch.

 

The display message disappears. If the fault has not been rectified, the message will be shown the next time the engine is started.

On-board computer Plus:

Distance control: set driving level

The chassis frame is not in the normal position (travel position).

  

Move the chassis frame into the normal position (travel position).

  

Acknowledge the display message with the rocker switch.

 

The display message disappears. If the fault has not been rectified, the message will be shown the next time the engine is started.

Display messages with a red status indicator

Display messages

Possible cause/consequence

Possible solution

On-board computer Standard:

On-board computer Plus:

  Risk of accident

The anti-lock braking system (ABS) of the trailer/semitrailer (the indicator lamp lights up) does not work. There is a danger that the trailer/semitrailer could overbrake.

  

Drive with even greater care. To prevent the wheels of the trailer/semitrailer from locking, do not apply the brakes with full force, except in emergency situations.

  

Have the trailer/semitrailer ABS checked at a qualified specialist workshop.

On-board computer Plus:

Braking characteristics changed
Visit workshop soon

  Risk of accident

Malfunction in the brake system of the trailer/semitrailer (the indicator lamp lights up). The vehicle's handling and braking characteristics may be impaired.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Have the brake system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Service now

  Risk of accident

Maintenance work which was due has not been carried out. The maximum wear limit of the brake pads/linings or brake discs has been exceeded.

The vehicle's driving and braking characteristics may be impaired.

  

Have maintenance work carried out immediately at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

V-belt/alternator
Visit workshop

  Risk of accident
  • The poly-V-belt has torn.

  • The alternator is faulty.

The voltage in the vehicle's electrical system has dropped below approx. 22 V. The vehicle's driving and braking characteristics may be impaired.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Switch off the engine and apply the parking brake.

  

Consult a qualified specialist workshop and have the poly-V-belt or alternator checked.

On-board computer Standard:
0% 0l

On-board computer Plus:

Output reduced
Top up with AdBlue

The AdBlue supply is used up.

The indicator lamp flashes.

Engine power output is reduced.

Vehicles with Telligent® gearshift/automatic gearshift or Mercedes PowerShift: the transmission switches to manual operation mode.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Refill the AdBlue tank.

  

Shift gears manually more.

  

Acknowledge display messages.

 

After the AdBlue tank is topped up, this message will not be shown the next time the engine is started. The indicator lamp goes out. Full engine output becomes available again.

On-board computer Standard:
0% 0l

On-board computer Plus:

AdBlue empty

The AdBlue supply is used up.

  

Refill the AdBlue tank.

If the fuel and AdBlue supplies are not refilled, the indicator lamp will flash and the engine power output is reduced the next time the vehicle comes to a standstill.

After the AdBlue tank is topped up, this message will not be shown the next time the engine is started. The indicator lamp goes out. Full engine output becomes available again.

On-board computer Standard:

On-board computer Plus:

Output reduced

The exhaust gas aftertreatment is malfunctioning.

The indicator lamp flashes.

Engine power output is reduced.

Vehicles with Telligent® gearshift/automatic gearshift or Mercedes PowerShift: the transmission switches to manual operation mode.

  

Shift gears manually more.

  

Acknowledge the display message.

 

If this message only appears for a short time, there is no need for action.

  

Have the malfunction rectified at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Visit workshop immediately

The exhaust gas aftertreatment is malfunctioning. The permitted emissions values are being exceeded.

  

Have the malfunction rectified at a qualified specialist workshop.

If the malfunction is displayed for several journeys the indicator lamp will flash and the engine power output is automatically reduced the next time the vehicle comes to a standstill.

If the exhaust gas aftertreatment functions correctly for several consecutive journeys, full engine output becomes available again and the indicator lamp goes off.

On-board computer Standard:

On-board computer Plus:

Visit workshop immediately

The indicator lamp flashes.

The NOx-Sensor is faulty.

  

Have the malfunction rectified at a qualified specialist workshop.

If the cause of the malfunction is not rectified within 50 operating hours, the engine power output is automatically reduced the next time the vehicle comes to a standstill.

On-board computer Standard:

On-board computer Plus:

Steering heavy
Visit workshop immediately
(example)

  Risk of accident

The hydraulic part of the steering is leaking. The steering characteristics of the vehicle may change.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Have the steering checked immediately at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Steering circuit 2 failure. You can only steer the vehicle with increased effort.

  

Adapt your driving style. Slow down, in particular when approaching bends.

  

Have the steering system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Retarder shutdown not possible
Visit workshop

Fault in the retarder control.

The retarder is not deactivated:

  • during ABS intervention

  • when the accelerator pedal is depressed

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Drive with even greater care.

  

Have the retarder control checked at a qualified specialist workshop.

On-board computer Standard:
115 °C (example)

On-board computer Plus:

Coolant temperature too high 115 °C (example)

The coolant temperature is too high. Engine power output is automatically reduced.

  

Reduce speed and engage a lower gear if necessary.

  

Make sure that the air supply to the radiator is not obstructed.

On-board computer Standard:

On-board computer Plus:

Air cleaner dirty
Service due

The air filter is dirty. The engine output may be reduced.

The display message consists of 2 parts. To see the 2nd part, press the button.

  

Have the air filter replaced at a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre.

On-board computer Standard:

On-board computer Plus:

Drain off engine oil

The engine oil level is too high. This could cause the engine oil pressure to drop. The operating safety of the engine is jeopardised.

On vehicles with BlueTec® exhaust gas aftertreatment: there is a risk of damage to the engine or catalytic converter.

  

Have at least 2 litres of engine oil siphoned off at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Switch off engine

The engine oil pressure is too low. The operating safety of the engine is jeopardised.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Switch off the engine and apply the parking brake.

  

Use the on-board computer Standard more or on-board computer Plus more to check the engine oil level and top up the engine oil if necessary more.

  

Consult a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

7.5 l Top up engine oil immediately
(example)

The engine oil level is far too low. The operating safety of the engine is jeopardised.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Switch off the engine and apply the parking brake.

  

Check the engine for leaks.

If you see an engine oil leak, consult a qualified specialist workshop. Make sure that the leaking engine oil does not escape into the environment.

  

Add the quantity of oil shown in the display immediately more.

On-board computer Standard:

On-board computer Plus:

Top up coolant

The coolant level has dropped to 2 litres below the normal filling level. The operating safety of the engine is jeopardised.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Switch off the engine and apply the parking brake.

  

Top up the coolant more.

  

Have the cooling system checked for leaks at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

There are problems with shifting in automatic transmission.

It is no longer possible to drive the vehicle.

  

Do not continue your journey.

A specialist workshop may be able to assist you in restricted continuation of your journey if you supply the fault code. Display fault code more.

  

Consult a qualified specialist workshop immediately and have the fault repaired.

On-board computer Plus:

Clutch: failed
Visit workshop

  Risk of accident

Vehicles with Telligent® gearshift, automatic gearshift or Mercedes PowerShift: insufficient supply pressure in auxiliary consumers circuit. The transmission no longer changes gear.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Apply the parking brake.

  

Run the engine until there is sufficient supply pressure in the auxiliary consumers circuit.

 

The auxiliary consumers circuit pressure message disappears.

  

Switch off the engine.

  

Wait approximately 10 seconds and then restart the engine.

  

If the Clutch: failed display message is still shown, carry out the "short teach-in procedure"; see Gearshift section more.

  

If the "short teach-in procedure" is unsuccessful, carry out the "long teach-in procedure"; see Gearshift section more.

  

If the "long teach-in procedure" is unsuccessful, have the transmission shift system checked at a qualified specialist workshop.

On-board computer Plus:

Gearshift: failed
Carry out teach-in procedure

  Risk of accident

Vehicles with Telligent® gearshift, automatic gearshift or Mercedes PowerShift: the transmission no longer changes gear.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Apply the parking brake.

  

Switch off the engine.

  

Carry out the "long teach-in procedure"; see Gearshift section more.

On-board computer Plus:

Gearshift: failed
Visit workshop

  Risk of accident

Vehicle with Telligent® gearshift, automatic gearshift or Mercedes PowerShift: the electronic system of the gearbox control is defective.

The transmission no longer changes gear.

  

Have the vehicle towed away more.

  

Have the transmission shift system checked at a qualified specialist workshop.

On-board computer Plus:

Parameterisation fault
Carry out teach-in procedure

  Risk of accident

Vehicles with Telligent® gearshift, automatic gearshift or Mercedes PowerShift: the transmission no longer changes gear.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Apply the parking brake.

  

Switch off the engine.

  

Carry out the "long teach-in procedure"; see Gearshift section more.

On-board computer Standard:

On-board computer Plus:

Gear 3, 4: gearshift not applicable

There are problems with the transmission shift system.

In extreme cases, it is no longer possible to drive the vehicle.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Switch off the engine and apply the parking brake.

  

Carry out a "teach-in" procedure more.

or
  

Carry out an emergency gearshift more.

  

Have the transmission shift system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Gear R: Gear shift not applicable

There are problems with the transmission shift system.

In extreme cases, it is no longer possible to drive the vehicle.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Switch off the engine and apply the parking brake.

  

Carry out a "teach-in" procedure more.

or
  

Carry out an emergency gearshift more.

  

Have the transmission shift system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Braking characteristics may change
(example)

  Risk of accident

Malfunction in the brake system of the vehicle (the indicator lamp lights up). The vehicle's handling or braking characteristics may be impaired.

  

Have the brake system checked at a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Visit workshop immediately

  Risk of accident

The CAN bus, the data transfer system for the instrument panel, has failed.

The system can no longer display important information about the operating and road safety of the vehicle.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Switch off the engine and apply the parking brake.

  

Consult a qualified specialist workshop.

On-board computer Standard:

On-board computer Plus:

Brake reservoir pressure too low

  Risk of accident

The supply pressure in the spring actuator and/or the brake circuit is too low.

Possible causes are that the consumption of compressed air during manoeuvring is too high, or a leaking compressed-air system.

The operating and road safety of the vehicle are jeopardised.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Apply the parking brake.

  

Run the engine to charge the compressed-air supply.

  

Do not continue driving until the STOP lamp has gone out.

  

Check the compressed-air brake system for leaks more.

  

Have the compressed-air brake system checked at a qualified specialist workshop.

 

Engine

Risk of accident and injury

Always have maintenance work carried out at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose.

In particular, work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop. If this work is not carried out correctly, the operating safety of your vehicle could be compromised. There is a risk of accident and injury.

Problem

Possible cause/consequence

Suggested solutions

Engine fails to start when the ambient temperature is low.

The flow properties of the diesel fuel are inadequate due to paraffin separation.

  

Malfunctions resulting from paraffin separation can only be corrected by heating the entire fuel system, e.g. by parking in a heated area.

  

Add flow improver or kerosene to the fuel more.

  

If the engine does not start after several attempts, have the cause traced and rectified at a qualified specialist workshop.

The engine will not start.

The engine electronics are faulty.

  

Turn the key fully back in the ignition lock before the next starting attempt.

 

Engine diagnostics indicator lamp

Risk of accident and injury

Always have maintenance work carried out at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose.

In particular, work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop. If this work is not carried out correctly, the operating safety of your vehicle could be compromised. There is a risk of accident and injury.

Problem

Possible cause/consequence

Suggested solutions

The indicator lamp lights up briefly.

The indicator lamp lights up briefly during the instrument panel display check and goes out if no malfunction is present.

-

The indicator lamp flashes.

At the same time, a display message with a red status indicator appears in the display:

On-board computer Standard

On-board computer Plus

The AdBlue supply is used up or there is a malfunction.

The engine output may be reduced

(On emergency vehicles, e.g. fire engines, engine output is not reduced.)

.

  

Follow the instructions in the display messages more.

The indicator lamp lights up.

The indicator lamp comes on. There is an emissions-relevant fault or malfunction in the BlueTec® exhaust gas aftertreatment system. This fault or malfunction could result in damage to the exhaust gas aftertreatment system.

The engine output may be reduced.

  

Have the BlueTec® exhaust gas aftertreatment system checked as soon as possible at a qualified specialist workshop.

When the AdBlue supply is filled up or the fault is rectified, full engine power will again be available. The indicator lamp goes out if no other faults can be detected during the system check. The system check may last for several journeys.

 

Transmission with hydraulic-pneumatic gearshift (HPS)

Risk of accident and injury

Always have service work carried out at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose.

In particular, work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop. There is a risk of an accident and injury if this work is carried out incorrectly.

Problem

Possible cause/consequence

Suggested solutions

The transmission has problems performing gearshifts.

Power-assisted gear shifting failure

  

Continued driving is possible but shifting gears requires more effort.

  

Have the gearshift checked at a qualified specialist workshop.

Gear cannot be correctly selected.

  

Repeat gear change process several times.

  

Have the gearshift checked at a qualified specialist workshop.

Shift range cannot be correctly selected.

  

Repeat shift range change process several times.

  

Have the gearshift checked at a qualified specialist workshop.

 

Automatic transmission

Risk of accident and injury

If work relevant to safety is carried out incorrectly, this could impair the operating safety of your vehicle. You could lose control of the vehicle and cause an accident, injuring yourself or others. The safety systems may no longer be able to protect you or others as they are designed to do.

Only have maintenance work carried out at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose.

In particular, work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop.

Problem

Possible cause/consequence

Suggested solutions

The indicator lamp on the instrument panel lights up.

If the indicator lamp remains lit continuously, the temperature of the transmission oil in the automatic transmission is too high.

  

Switch off the retarder.

  

Stop the vehicle as soon as possible, paying attention to road and traffic conditions as you do so.

  

Apply the parking brake and shift the automatic transmission to neutral N.

  

Keep the engine running at 1,200 - 1,500 rpm for 2 - 3 minutes, then switch off the engine.

  

If the temperature of the transmission oil does not fall, check the transmission oil level more.

  

If the indicator lamp does not go out, consult a qualified specialist workshop and have the malfunction rectified.

is shown in the display.

The automatic transmission is malfunctioning.

In some cases, a specialist workshop may be able to provide assistance for a restricted continuation of the journey if supplied with the fault code.

To display the fault code:

  

Simultaneously press the and buttons of the automatic transmission twice.

 

The display will show the number of the fault code, e.g. D1, and then a 5-digit fault code, e.g. P 25 11.

  

Press the MODE button to display the next fault code.

Up to 5 fault codes can be stored.

To cancel the fault code:

  

Simultaneously press the and buttons of the automatic transmission or shift to N (neutral).

 

Tilting the cab

Risk of accident and injury

Always have maintenance work carried out at a qualified specialist workshop which has the necessary specialist knowledge and tools to carry out the work required.

Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose.

In particular, work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop. If this work is not carried out correctly, the operating safety of your vehicle could be compromised. There is a risk of accident and injury.

Mechanical-hydraulic cab tilting system

Problem

Possible cause/consequence

Suggested solutions

The cab cannot be tilted.

The valve lever of the mechanical-hydraulic cab tilting pump is pointing towards the "Tilt back in drive position".

  

Turn the valve lever of the mechanical-hydraulic cab tilting pump so that it points towards the "Tilt forward" position more.

The cab cannot be tilted.

The tilting hydraulics are leaking or have failed.

  

Have the tilting hydraulics repaired at a qualified specialist workshop.