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Service products
Introduction to service products
Service products are:
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Windscreen washer fluid
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Brake fluid
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Fuels (e.g. petrol, diesel)
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Natural gas
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Lubricants (e.g. engine oil, transmission oil, hydraulic fluids, greases)
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Antifreeze agent, coolant
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AdBlue (BlueTec® exhaust gas aftertreatment reduction agent).
Approved service products fulfil the highest quality requirements and are documented in the Mercedes-Benz Specifications for Service Products. For this reason, only use service products that have been approved for your vehicle. This is an important condition of the warranty. Information about approved service products is available from any Mercedes-Benz Service Centre.
You can recognize service products approved by Mercedes-Benz by the following inscription marked on the container:
Other labels and recommendations relating to the quality or indicating a specification are not necessarily approved by Mercedes-Benz. You can obtain further information from any Mercedes-Benz Service Centre.
Special additives (except approved fuel additives) are neither required nor approved for use with approved service products. Special additives could cause damage to the assembly and therefore must not be added to fuels or lubricants.
The use of special additives is the sole responsibility of the vehicle operator. The use of special additives may limit or invalidate the warranty.
 | Risk of injury |
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Service products are hazardous to health. They contain toxic and caustic substances.
Service products are highly flammable.
For this reason, observe the following instructions to prevent injuries to yourself and others:
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Do not inhale the vapours. When indoors, always ensure there is sufficient ventilation to prevent intoxication.
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Do not let service products come into contact with skin, eyes or clothing. Should contact occur, however, clean the affected areas of skin with water to prevent caustic burns and other injuries.
In the event of eye contact, wash them thoroughly with plenty of clean water.
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Fire, naked flames and smoking are forbidden when handling service products due to their high flammability.
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Observe the usage and warning notices on the containers.
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 | Environmental note |
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Dispose of service products in an environmentally-responsible manner.
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Engine oils
Vehicles with a natural gas engine:
Only use engine oils which comply with the Mercedes-Benz Specifications for Service Products in accordance with Sheet number 226.9.
Vehicles without BlueTec® exhaust gas aftertreatment:
Only use engine oil that complies with the Mercedes-Benz Specifications for Service Products according to Sheet number 228.1/.3/.31/.5/51 (multi-grade oils) or Sheet number 228.0/.2 (single-grade oils). Engine oils complying with Sheet number 228.5. are especially recommended.
Vehicles with BlueTec® exhaust gas aftertreatment:
Only use engine oil that complies with the Mercedes-Benz Specifications for Service Products according to Sheet number 228.3/.31/.5/./.51 (multi-grade oils) or Sheet number 228.2 (single-grade oils). Engine oils complying with Sheet number 228.5. are especially recommended.
These engine oils are of a high standard of quality and have a beneficial effect on:
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Engine wear
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Fuel consumption
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Exhaust emissions
Scopes of use:
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Multi-grade oils complying with Sheet number 226.9 can be used all year round.
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Multi-grade oils complying with Sheet number 228.1/.3/.31/.5/.51 can be used all year round. Oil change intervals may have to be shortened, depending on the sulphur content of the fuel.
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Single-grade oils complying with Sheet no. 228.0/.2 are only designed for one SAE viscosity class for specific temperature ranges. Change the engine oil to a viscosity class suitable to the time of year and the outside temperatures.
Setting the fuel sulphur content and the engine oil grade in the on-board computer more.
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Engine oils of a different quality grade are not permissible and may invalidate the warranty.
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Operation of the vehicle with FAME fuel (bio-diesel fuel):
Only use engine oils complying with Sheet number 228.1/.3/.5/.51 of the Mercedes-Benz Specifications for Service Products. This is also required for a mixture of conventional diesel fuels and FAME fuels.
Engine oils of a different quality grade are not permissible and may invalidate the warranty.
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Oil change
Oil change intervals depend on vehicle operating conditions, the grade of the oil and the type of fuel used (e.g. FAME fuel).
The on-board computer automatically shows the time for an oil change as an event message in the display.
Select the SAE class (viscosity) of engine oil in accordance with outside temperatures.
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If you are not using an oil for all-year-round operation in the engine, you must have the oil changed to an approved engine oil of the prescribed SAE class in good time when the cold weather begins.
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Only by using engine oils of particularly high quality can the maximum oil change intervals be achieved (e.g. engine oil according to Sheet 228.5 of the Mercedes-Benz Specifications for Service Products).
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There is a risk of damage to the catalytic converter or to the engine if too much oil is added. Have excess oil drained off.
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 | Single-grade oils |
 | Multi-grade oils |
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SAE engine oil classes
The following engine oil data must be set in the on-board computer:
Filling/topping up engine oil
When topping up, Mercedes-Benz recommends that you only use engine oil of the same grade and SAE class as the oil filled at the last oil change.
Miscibility of engine oils
If the type of engine oil currently used in the engine is not available, another mineral or synthetic engine oil approved by Mercedes-Benz may be used. Engine oils are differentiated according to:
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Mixing oils diminishes the benefits of high-quality engine oils.
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Adjusting the oil quality
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If you use a lower grade engine oil to top up or for an oil change, you must set the grade of this oil in the on-board computer.
If you top up the engine oil using oil of a higher quality, this quality must not be entered in the on-board computer.
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Original Element p durch Gültigkeiten gefiltert!
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You will find the following information on the oil container:
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| Environmental note |
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If the vehicle is operated using FAME fuel (bio-diesel fuel), special precautions must be taken and national specifications complied with when disposing of engine oils. Information is available from any Mercedes-Benz Service Centre.
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Transmission oils
Depending on the vehicle version, the drive axles and transmission may be filled with a high-quality synthetic oil at the factory.
If a mineral oil is to be used for an oil change in these assemblies in place of the synthetic oil filled at the factory, you must first make sure that the use of a mineral transmission oil is permissible. Information is available from any Mercedes-Benz Service Centre.
Transmission
The quality grade of the transmission oil used can be checked and changed in the on-board computer more.
Coolant
A coolant is filled at the factory which guarantees antifreeze and anti-corrosion protection.
The coolant is a mixture of water and corrosion inhibitor/antifreeze.
The corrosion inhibitor/antifreeze agent in the cooling system is responsible for:
In order to maintain corrosion protection and to increase the boiling point, the coolant must remain in the cooling system all the year round - even in countries with high outside temperatures.
Check the corrosion inhibitor/antifreeze concentration in the coolant every six months.
Renew the coolant every 3 years.
To prevent damage to the cooling system, only use an approved corrosion inhibitor/antifreeze agent.
If the coolant is renewed, there should be 50% corrosion inhibitor/antifreeze agent by volume. This corresponds to antifreeze protection down to -37 °C.
Do not exceed 55% by volume (antifreeze protection down to approx. -45 °C) as otherwise the heat dissipation properties are impaired.
If there is a loss of coolant, do not top it up using only water, but also add an approved corrosion inhibitor/antifreeze agent.
The water in the coolant must meet certain requirements, which are often fulfilled by using drinking water. The water must be treated if its quality does not meet the required standards.
Please refer to the Mercedes-Benz Specifications for Service Products, Sheet number 310.
Further information about operational and road safety can be obtained from any Mercedes-Benz Service Centre.
Coolant additive without antifreeze properties
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In exceptional cases, where no antifreeze protection is required (e.g. in countries where outside temperatures are constantly high), it is possible to add a coolant additive complying with Sheet number 312.0 of the Mercedes-Benz Specifications for Service Products to the water instead of a corrosion inhibitor/antifreeze agent.
Improvers (corrosion-inhibiting oils) are not permitted. Renew the coolant annually.
Further information concerning the requisite water quality and approved coolant additives without antifreeze properties is available from all Mercedes-Benz Service Centres.
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Diesel fuels
Only use
commercially available vehicle diesel fuel in accordance with DIN EN
590 or comparable national fuel standards. Fuel grades such as marine
diesel fuel, heating oils, etc. are not permitted.
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If you are refuelling the vehicle from drums or canisters, filter the fuel before refuelling.
In this way you will avoid malfunctions in the fuel system caused by contaminated fuel.
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Only use the specified fuel
grades. Special fuel additives could lead to:
If required, use only approved special fuel additives.
The use of special
additives is the sole responsibility of the vehicle operator. The use of
special additives may limit or invalidate the warranty.
Fuel
grade
When the vehicle leaves the factory, the sulphur content of the
fuel available in the country of delivery is set in the on-board computer.
Setting the sulphur content of the fuel in the on-board computer
more.
If you refuel the vehicle in other countries, the appropriate
fuel sulphur content for the country concerned must be set in the on-board
computer. The following section contains an overview of sulphur content in % by
weight of fuel available in various countries .
Fuel sulphur content table
(as of September 2007)
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Sulphur content (%
by weight)
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Europe,
CIS
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Albania
, , Armenia, Azerbaijan, Belarus, Belgium,
Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Estonia, Finland, France,
Georgia, , Greece, United Kingdom, Ireland,
Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg,
Malta, Macedonia, , Moldova, Montenegro, the Netherlands,
Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, , Slovakia, Slovenia, Spain, Czech
Republic, Turkey, , Ukraine, , Hungary, Cyprus
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0 -
0.1
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Albania, Georgia,
Macedonia, Moldavia, Serbia, Tajikistan, Turkey, Ukraine
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0.1 -
0.3
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Kazakhstan,
Kyrgyzstan, Croatia, Turkmenistan, Ukraine, Uzbekistan
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0.3 - 0.8
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Australia,
Oceania
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Australia, French
Polynesia, New Zealand, Papua New Guinea
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0 -
0.1
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Fiji Islands, New
Caledonia
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0.3 - 0.8
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Asia
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Bhutan, Brunei,
China, Hong Kong, India, Japan, Laos, Nepal, Philippines, Singapore, Sri
Lanka, South Korea, Taiwan, Thailand,
Turkmenistan
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0 -
0.1
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Indonesia,
Cambodia, Malaysia, Mongolia, Sri Lanka, Vietnam
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0.1 -
0.3
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Bangladesh, Myanmar
(Burma), Pakistan
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0.3 -
0.8
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South West
Asia, Middle East
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Israel, Qatar,
Lebanon, , Oman, , Palestine, West Bank
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0 -
0.1
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Abu Dhabi, Lebanon,
Oman
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0.1 -
0.3
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Bahrain, Dubai,
Iraq, Iran, Kuwait, Saudi Arabia, Syria
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0.3 -
0.8
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Yemen,
Jordan
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0.8
+
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North
America
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Canada, Mexico,
USA
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0 -
0.1
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Central
America, South America, the Caribbean
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Argentina (Shell Pura only), Bolivia,
Brazil, Chile
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0 -
0.1
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Argentina, Brazil,
Costa Rica, Ecuador, Honduras, Colombia, Peru, Trinidad and Tobago
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0.1 -
0.3
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Dominican Republic,
El Salvador, Guatemala, Jamaica, Cuba, Panama, Paraguay, Suriname, Uruguay,
Venezuela
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0.3 -
0.8
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Africa
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Algeria,
Morocco, , South Africa, Sudan
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0 -
0.1
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Angola, Ghana,
Morocco, Mauritius, Nigeria, Senegal,
Tunisia
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0.1 -
0.3
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Egypt, Benin,
Gabon, Kenya, Libya, Madagascar, Malawi, Mali, Mozambique, Zambia, Zimbabwe,
Tanzania
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0.3 -
0.8
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Ethiopia, Burkina
Faso, Congo, Morocco, Uganda
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0.8
+
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Diesel fuels at
low temperatures
At very low outside
temperatures, paraffin separation may cause the flow properties of the diesel
fuel to be insufficient.
To prevent
operating problems, diesel fuel with improved flow properties is available in
the winter months.
Winter diesel fuels
are reliable down to outside temperatures of -22
in Germany and other Central European countries. Winter diesel fuel can
normally be used without problems at the outside temperatures expected in the
country where it is on sale.
Fuel additives
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Do not add flow
improvers to winter diesel fuel guaranteed to operate down to -22
. The cold flow properties of the
fuel may deteriorate as a consequence of the fuel additive.
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If summer diesel
fuel or winter diesel fuel with less resistance to low temperatures is in use
(e.g. in Southern Europe), add a quantity of flow improver or kerosene
appropriate for the outside temperature.
Add the additive to
the diesel fuel in good time, before paraffin separation causes the diesel
fuel’s flow properties to become insufficient. Malfunctions resulting from
paraffin separation can only be remedied by heating the entire fuel system,
e.g. by parking the vehicle in a heated indoor area.
The vehicle is
equipped with a fuel preheating system. This additionally improves the flow
characteristics of the diesel fuel by about 8
.
Flow improvers
The effectiveness
of flow improvers cannot be guaranteed with all fuels. Follow the
manufacturer’s recommendations. Information on approved flow improvers is
available from any Mercedes-Benz Service Centre.
The addition of flow improvers does not affect the cold stability
of FAME fuels (bio-diesel fuels).
Kerosene
Adding
5% kerosene by volume improves the diesel fuel's resistance to
low temperatures by about 8
. The proportion of kerosene added
must not exceed 50%.
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Add as little as
possible, taking the outside temperature into account.
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Run the engine for
a while to ensure that the additive reaches all parts of the fuel
system.
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| Risk of fire |
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The addition of kerosene lowers the flash point of the diesel fuel. This makes the fuel highly flammable.
Only mix kerosene with diesel fuel in the fuel tank.
First add the kerosene and then the diesel fuel.
Observe the relevant safety regulations.
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Bio-diesel fuel (FAME fuel)
You can operate the vehicle with pure FAME fuel (bio-diesel fuel) according to DIN EN 14214 or a mixture of commercially available diesel fuel and FAME fuel. This also applies to vehicles with BlueTec® exhaust gas aftertreatment.
Running the vehicle on FAME fuel (bio-diesel fuel) results in:
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a slightly higher fuel consumption
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a slightly reduced engine power output
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increased production of white smoke after a cold start
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When using FAME fuel please note the following points:
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The fuel filter and engine oil filter must be replaced approximately 1,000 km (600 miles) after switching to FAME fuel (bio-diesel fuel).
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The engine oil filter and fuel filter must be replaced at every oil change.
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FAME fuel (bio-diesel fuel) shortens the service life of conventional fuel filters. Mercedes-Benz therefore recommends fitting a special fuel prefilter. Information about this is available from any qualified specialist workshop, e.g. any Mercedes-Benz Service Centre.
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If a FAME fuel (bio-diesel fuel) is used, the changed fuel grade must be set in the on-board computer. This is also required for mixtures of conventional diesel fuels and FAME fuels (bio-diesel fuels) in order to avoid damage to the engine.
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The engine oil will have to be changed and the oil filter replaced much more frequently.
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Only use FAME fuels (bio-diesel fuel) complying with DIN EN 14214. Fuels that do not comply with DIN EN 14214 or fuel additives added to the fuel may cause malfunctions or engine damage.
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FAME fuel (bio-diesel fuel) corrodes painted surfaces. For this reason, it must not be allowed to come into contact with the paintwork. Rinse off immediately with water.
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Only use engine oils complying with sheet no. 228.5 or 228.3 of the Mercedes-Benz Specifications for Service Products.
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If the vehicle is not used for long periods of time, FAME fuel (bio-diesel fuel) can clog components of the fuel system. Therefore, if the engine is not used for extended periods of time, use up the FAME fuel (bio-diesel fuel) and fill up the fuel tank with conventional diesel fuel. Before stopping the vehicle, allow the engine to idle for at least 1 hour.
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The use of FAME fuel (bio-diesel fuel) is not recommended for vehicles which are inactive for long periods (e.g. fire engines).
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The auxiliary heating can only be operated with conventional diesel fuel. Operating with FAME fuel (bio-diesel fuel) or a mixture of commercially available diesel fuel and FAME fuel (> 10% quantity to be added) can lead to malfunctions and is therefore not permitted.
If the vehicle is operated with FAME fuel (bio-diesel fuel) or a mixture of commercially available diesel fuel and FAME fuel (> 10% quantity to be added):
An additional fuel tank with conventional diesel fuel is needed to operate the auxiliary heating.
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Setting the fuel grade more.
| Environmental note |
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If the vehicle runs on FAME fuel (bio-diesel fuel), ask your nearest disposal plant whether you must collect the engine oil separately. Not all manufacturers of re-refined products (lubricant manufactured from used engine oil) can process engine oil which has been contaminated through contact with FAME fuel (bio-diesel fuel).
Special precautions must be taken and national legislation complied with when disposing of engine oils. Information is available from any qualified specialist workshop, e.g. any Mercedes-Benz Service Centre.
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The Mercedes-Benz warranty does not cover damage if:
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such damage is directly or indirectly caused by the use of FAME fuel (bio-diesel fuel) which does not comply with DIN EN 14214
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the specifications in accordance with Sheet 135 of the Mercedes-Benz Specifications for Service Products for operation with FAME fuel (bio-diesel fuel) are not observed
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malfunctions or consequential damage (e.g. paintwork damage) are caused by handling FAME fuels (bio-diesel fuels) or running the vehicle on fuels of this type.
Low outside temperatures
According to DIN EN 14214, FAME fuel (bio-diesel fuels) can be used reliably at external temperatures down to approximately -20 °C.
The vehicle is equipped with a fuel preheating system. This improves the flow properties of the FAME fuel (bio-diesel fuel) by about 8 °C.
AdBlue
AdBlue is a non-flammable, non-toxic, colourless, odourless and water-soluble liquid.
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Only use AdBlue in accordance with DIN 70 070. Special additives are not permitted.
If AdBlue comes into contact with painted or aluminium surfaces when filling the tank, rinse the affected area immediately with plenty of water.
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High outside temperatures
Ammonia vapours can be produced from the decomposition of AdBlue if it heats up to 50 °C over a long period in the tank (e.g. as a result of direct sunlight).
| Risk of injury |
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If the AdBlue fuel filler cap is opened at high temperatures, ammonia vapours may escape. Ammonia vapours have a pungent odour and are particularly irritating to skin, mucous membranes and the eyes. Depending on the concentration and the length of time ammonia vapours are inhaled, effects may include a burning sensation in the eyes, nose and throat as well as irritation of the throat and watering eyes.
Do not inhale ammonia vapours.
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Low outside temperatures
AdBlue freezes at temperatures of approximately -11 °C. The vehicle is delivered from the factory equipped with an AdBlue preheating system. This means that winter operation is also ensured for temperatures below -11 °C.
At low temperatures, AdBlue crystals may form on the coiled hose between the engine and the silencer. This crystallisation does not pose a risk to the correct operation of the exhaust gas aftertreatment. The AdBlue crystals can be removed with clean water if necessary.
Special additives
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Do not add any special additives to AdBlue and do not dilute AdBlue with tap water. This could destroy the BlueTec® exhaust gas aftertreatment.
Any damage caused by the use of such additives or tap water will invalidate liability for material defects.
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Storage
To store AdBlue, use only containers made of high-alloy Cr-Ni or Mo-Cr-Ni steels in accordance with DIN EN 10 088-1/2/3, or plastic containers made of polypropylene or polyethylene.
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Containers made of aluminium, copper, copper alloys or unalloyed or galvanised steels are not suitable for storing AdBlue. If stored in these types of container, the AdBlue could dissolve the constituents of these metals and damage the BlueTec® exhaust gas aftertreatment beyond repair.
Any damage caused by such dissolved constituents of containers will invalidate the warranty.
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Disposal
Observe laws and regulations on the disposal of AdBlue in the country concerned.
| Environmental note |
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Dispose of AdBlue in an environmentally responsible manner.
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Purity
The purity of AdBlue is essential to avoid malfunctions in the exhaust gas aftertreatment.
If AdBlue is pumped out of a tank for a repair, for example, this must not be used to refill the tank as its purity is no longer guaranteed.
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Impurities (e. g. from other service products, cleaning agents, dust) cause increased emissions, malfunctions, damage to the catalytic converter or engine damage.
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Natural gas
CNG: Compressed Natural Gas
Natural gas consists mainly of methane.
Gas grade
The draft standard DIN 51624 for natural gas grades has not yet been passed.
Only use natural gas belonging to the high-grade or low-grade groups as specified in DVGW G 260. Low-grade and high-grade natural gas differ in regard to methane content and heating power. The methane number must be at least 75.
Fuel consumption depends on the heating power. Use high-grade gas where possible.
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