Opening and closing
Vehicle key
The vehicle’s equipment includes 2 keys. There is an emergency key element in each key.
The key can be used to unlock the vehicle from some distance.
The key’s factory setting enables you to centrally lock and unlock the following:
 | Risk of injury |
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Do not leave children unsupervised in the vehicle, even if they are secured by a child restraint system.
They could:
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injure themselves on parts of the vehicle
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release the child-proof locks on vehicles with an electric sliding door by pressing the central locking button, and then open the doors and thereby injure other persons
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get out of the vehicle and thereby injure themselves in the process or they could be injured by passing traffic
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be severely or even fatally harmed by prolonged exposure to intense heat
Activate the child-proof door locks if children are travelling in the vehicle. The children could otherwise open the doors while you are driving, injuring themselves or others.
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 | Battery check lamp |
 |  Locking button |
 |  Locking and unlocking button
Locks and unlocks the sliding doors and rear door or rear door/unlocks and opens the electric sliding door. |
 | Emergency key element release catch |
 | Emergency key element |
 |  Release button |
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Key with remote control
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Change the batteries immediately if battery check lamp moredoes not light up briefly with every press of a button.
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Do not expose the key to high levels of electromagnetic radiation since this could interfere with the operation of the key.
Protect the key from moisture to prevent malfunctions.
Do not attach items to the eyelet on the emergency key element (e.g. mascots). The emergency key element could otherwise be yanked out and be lost.
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To prevent theft, only use the key in the immediate vicinity of the vehicle.
In an emergency, the driver’s or co-driver’s door can also be unlocked manually using the emergency key element more.
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Factory settings
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To unlock centrally: Press release button .
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The turn signals flash once. The anti-theft alarm system is deactivated.
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If you unlock the vehicle using the key and do not open a door or the tailgate/rear door within 40 seconds, the vehicle locks again automatically.
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To lock centrally: press the locking button.
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The turn signals flash 3 times when
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Make sure that the locking knobs have dropped down.
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Individual settings
If you frequently travel alone, you may wish to change the function of the remote control. Pressing the button then unlocks the:
or
The key then functions as follows:
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To unlock the driver's and co-driver's doors (panel van): press the button once.
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The turn signals flash once.
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To unlock the driver's door (crewbus): press the button once.
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The turn signals flash once.
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To unlock centrally: press the button twice briefly.
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The turn signals flash once.
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To lock centrally: press the button.
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The turn signals flash three times when the vehicle is locked.
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Restoring factory settings
Unlocking the sliding doors and the tailgate/rear door
When the vehicle is locked, pressing the button will unlock only the sliding doors and the tailgate/rear door.
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Press the button.
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The turn signals flash once.
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Central locking
Locking and unlocking manually
Using the central locking switch, you can centrally lock or unlock from the inside either the entire vehicle or the sliding doors and rear doors only.
| Risk of injury |
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Do not leave children unsupervised in the vehicle, even if they are secured by a child restraint system. They could:
If the children open a door, they could:
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thereby cause injury to other persons
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get out of the vehicle and thereby injure themselves in the process or they could be injured by passing traffic
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sustain serious injuries if they were to fall out of the vehicle, due in particular to the height of the passenger compartment from the ground
Activate the child-proof door locks if children are travelling in the vehicle. The children could otherwise open the doors while you are driving, injuring themselves or others.
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You can open a locked door from the inside at any time.
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| To lock/unlock the entire vehicle |
| To lock/unlock the rear doors |
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If the key is in position 0 or no longer in the ignition lock, the indicator lamp in the central locking switch lights up for 5 seconds after it is pressed. If the key is in position 1 or 2 in the ignition lock, the indicator lamp remains lit.
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The indicator lamp in the central locking switch indicates when the sliding doors and the tailgate/rear door are locked.
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To lock the entire vehicle: with the doors closed, press upper section of the switch when the doors are closed.
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The indicator lamp in the switch comes on.
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To unlock the entire vehicle: press the upper section of the switch.
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The indicator lamp in the switch goes out.
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To lock the rear doors: press lower section of the switch when the doors are closed.
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The indicator lamp in the switch comes on.
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To unlock the rear doors: press lower section of the switch.
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The indicator lamp in the switch goes out.
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The vehicle will not be unlocked with the central locking switch if the vehicle was previously centrally locked from the outside.
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Warning when a door is open (instrument cluster)
The "door open" indicator lamp 
in the instrument cluster more comes on if:
and
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Close all the doors.
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The "door open" indicator lamp goes out.
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Press upper section of the switch.
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The entire vehicle is locked.
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or
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Press lower section of the switch.
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The rear doors lock.
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Warning when a door is open (on-board computer)
The display shows the 
DOOR OPEN! message if:
and
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Stop the vehicle.
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Close all the doors.
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The message in the display goes out.
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Press upper section of the switch.
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The entire vehicle is locked.
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or
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Press lower section of the switch.
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The rear doors lock.
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Automatic locking
All the doors lock automatically after the vehicle pulls away.
You can open a locked door from the inside at any time.
Opening of the electric sliding door is disabled while the vehicle is in motion. You can close the electric sliding door while the vehicle is in motion.
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| To lock/unlock the entire vehicle |
| To lock/unlock the rear doors |
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If the vehicle is centrally locked, this could hinder assistance from the outside in the event of an accident.
When the automatic locking when driving function is activated, there is a risk of being locked out if the vehicle is pushed or towed.
For this reason, always deactivate the automatic locking when driving function:
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before pushing the vehicle
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before towing the vehicle
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if you are only leaving the vehicle for a brief period
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The vehicle is locked automatically when the ignition is switched on and the vehicle is moving.
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If the vehicle is unlocked or locked using the central locking switch, automatic locking is deactivated.
Automatic locking is reactivated after the ignition is switched off or a door is opened with the vehicle stationary.
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To activate the "automatic locking when driving" function for the entire vehicle: close all the doors.
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Turn the key to position 2 in the ignition lock.
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Press and hold upper section of the switch for approximately 5 seconds.
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The indicator lamp in the switch will flash four times.
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To deactivate the "automatic locking when driving" function for the entire vehicle: close all the doors.
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Turn the key to position 2 in the ignition lock.
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Press and hold upper section of the switch for approximately 5 seconds.
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The indicator lamp in the switch will flash twice.
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To activate the "automatic locking when driving" function for the rear doors: close all the doors.
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Turn the key to position 2 in the ignition lock.
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Press and hold lower section of the switch for approximately 5 seconds.
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The indicator lamp in the switch will flash four times.
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To deactivate the "automatic locking when driving" function for the rear doors: close all the doors.
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Turn the key to position 2 in the ignition lock.
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Press and hold lower section of the switch for approximately 5 seconds.
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The indicator lamp in the switch will flash twice.
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Enhanced central locking system
Convenience opening feature
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For security reasons, the convenience opening feature can only be triggered if an infrared connection is established between the key and the driver’s door from close distance.
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The key can be used to open the following simultaneously:
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Point the tip of the key at the driver’s door handle.
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Unlock the vehicle and keep the button pressed until the side windows and the sliding sunroofs have reached the desired position.
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To cancel the procedure, release the button.
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Convenience closing
| Risk of injury |
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When you use the convenience closing feature, the central locking automatically closes the windows and the sliding sunroofs. Make sure that nobody can become trapped.
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For security reasons, the convenience closing feature can only be triggered if an infrared connection is established between the key and the driver’s door from close distance.
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The key can be used to close the following simultaneously:
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Close all doors.
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Point the tip of the key at the driver’s door handle.
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Lock the vehicle and keep the button pressed until the side windows and the sliding sunroofs are fully closed.
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To cancel the procedure, release the button.
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Check that all the side windows and the sliding/tilting sunroofs are closed before leaving the vehicle.
Ignition lock
| 0 |
To remove the key/to lock the steering wheel
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| 1 |
Steering wheel unlocked/power supply for some consumers, e.g. radio
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| 2 |
Ignition switched on/ power supply for all consumers. Preglow and drive position.
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To unlock the steering, move the steering wheel slightly while turning the key to position 1.
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Driver's and co-driver's doors
You can open the driver’s/co-driver’s door from the inside at any time, even if it is locked.
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| Locking knob |
| Inside door handle |
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Pull door handle .
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Locking knob pops up.
The door opens.
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Sliding door
| Risk of injury |
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If the vehicle is parked on an incline, the sliding door may move of its own accord if it is open but not engaged. You and others could then become trapped.
Make sure that the sliding door is engaged in the active retainer.
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The sliding door is equipped with an active retainer, which engages the door at the end stop when opened. Always make sure that the open sliding door is correctly engaged in the detent.
To open the sliding door, it is necessary to pull the outside door handle first, or press the button on the inside handle, to release the sliding door from its detent.
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When you open the sliding door, first make sure that:
The sliding door could otherwise collide with the opened rear door and the doors could be damaged.
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Information about opening and closing the rear doors can be found on more.
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Opening/closing the sliding door from the outside
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| Outside door handle |
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Opening/closing the sliding door from the inside
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| Button |
| Inside door handle |
| Locking knob |
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The locking knob pops up when you open a locked sliding door from the inside. Only this sliding door is unlocked. The other doors remain locked.
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Power sliding door
Depending on the vehicle’s equipment, there is an electric sliding door on the left and/or right-hand side.
| Risk of injury |
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If the sliding door moves uncontrollably to either end position (open/closed), you and others could be injured.
If the vehicle is standing on an uphill or downhill gradient, the sliding door will be slowed when opening/closing. However, if the anti-trap function was previously triggered twice in succession, the sliding door is not slowed as it is opened/closed.
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You can operate the electric sliding door using the following:
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The switch in the centre console
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The switch on the B-pillar (door sill)
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The remote control in the key
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After serious malfunctions or if the battery has been disconnected, manually close the sliding door fully once.
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Opening/closing using the switch
Observe the notes on the anti-entrapment function more.
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| To close the sliding door/to program the key |
| To open the sliding door |
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Sliding door switch on the centre console
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| To open/close the sliding door |
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Sliding door switch on the door sill
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To open: briefly press the lower section of switch on the centre console or the switch on door sill .
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The indicator lamp in the switch flashes. The sliding door unlocks and opens.
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Again briefly press the lower section of switch on the centre console or the switch on door sill .
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The sliding door stops moving.
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If you stop the sliding door from opening by pressing a control before it has done so fully, the sliding door will be closed the next time the sliding door is operated using the switch on the door sill or the remote control in the key.
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To close: briefly press the upper section of switch on the centre console or the switch on door sill .
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The indicator lamp in the switch flashes. The sliding door closes and you will hear a tone.
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Again press the lower/upper section of the switch on the centre console or the switch on door sill .
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The sliding door stops moving.
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Proceed as follows in the event of unfavourable operating conditions, e.g. frost, ice or heavy dirt:
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To open: press and hold the lower section of switch on the centre console or the switch on door sill .
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The indicator lamp in the switch flashes. The sliding door unlocks and opens.
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Release switch on the centre console or the switch on door sill once the sliding door has reached the desired position.
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The sliding door stops moving.
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To close: press and hold the upper section of switch on the centre console or the switch on door sill .
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The indicator lamp in the switch flashes. The sliding door closes and you will hear a tone.
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Release switch on the centre console or the switch on door sill once the sliding door has reached the desired position.
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The sliding door stops moving.
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The indicator lamp in the centre console lights up when the vehicle is stationary or while the vehicle is in motion if the sliding door is open.
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Opening/closing using the key
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| To open/close the sliding door |
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To open: press button for longer than 0.5 seconds.
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The sliding door unlocks and opens.
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To close: press button again.
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The sliding door stops moving.
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If the vehicle is equipped with two electric sliding doors, the keys can only be programmed for one of the sliding doors. You can program both keys independently from one another.
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| Switch for sliding door on left-hand side |
| Switch for sliding door on right-hand side |
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To program the key: insert the key into the ignition lock.
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Make sure that the doors are closed.
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Switch on the ignition.
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Press switch or for the desired door for approximately 5 seconds (upper section).
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The indicator lamp in the switch flashes. A tone sounds three times as confirmation. You can use the remote control to operate the sliding door selected above.
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Opening/closing using the door handle
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To open: briefly push the interior/exterior door handle.
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The sliding door opens electrically.
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To close: briefly push the interior/exterior door handle.
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The sliding door closes electrically.
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Anti-entrapment function
| Risk of injury |
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The anti-entrapment function does not eliminate the risk of fingers or other parts of the body being trapped against the door frame and therefore does not eliminate the risk of injury.
Always make sure that nobody is present within the operating range of the sliding door.
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If the electric sliding door is obstructed during opening, it will move a few centimetres in the opposite direction and then stop.
If the electric sliding door is obstructed during closing, it will reopen fully.
If the anti-entrapment function is activated:
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You will hear three warning tones from the instrument cluster
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The indicator lamp in the switch on the centre console will light up
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You will also hear three warning tones from the electric sliding door control unit
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The anti-entrapment function is less sensitive when the door is operated by pressing and holding the switch on the centre console or the switch on the door sill than when the door operates automatically.
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Electric sliding door open warning
The indicator lamp in the switch on the centre console lights up when the vehicle is stationary or while the vehicle is in motion if the sliding door is open.
The sliding door can be closed electrically while the vehicle is in motion. The opening function is disabled.
Rear doors
You can lock the rear doors at an angle of approximately 90°, 180° or 270°.
| Risk of injury |
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When you open the rear door, make sure that:
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| Risk of accident |
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The rear light will be covered if you open the rear doors to the 90° detent position.
The vehicle will then be unsafe as its rear lights will not be visible for approaching traffic. Other road users may not realise until too late that it is an obstruction. This could lead to an accident.
You should ensure that the vehicle is visible from the rear in accordance with the relevant national regulations, using the warning triangle for instance.
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Opening the rear doors from the outside
Opening the right-hand rear door
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| Handle |
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Pull handle .
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Swing the door open to the side until it engages.
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Always make sure that the open rear door is correctly engaged in the detent.
Opening the left-hand rear door
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| Release lever |
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Make sure that the right-hand rear door is open and engaged.
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Pull release lever in the direction of the arrow.
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Swing the rear door open to the side until it engages.
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Opening the rear doors to an angle of 180° or 270°
| Risk of injury |
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Make sure that there is no traffic approaching when opening the rear doors beyond 90°.
You could otherwise cause injury to yourself and others.
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Before you open the rear door, make sure that the sliding door is closed.
The rear door could otherwise collide with the opened sliding door and the doors could be damaged.
If you open the rear door while a hinged window is open, the rear window wiper could collide with the hinged window. This would happen if the rear window wiper was in use at the time.
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| Retainer |
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Open the rear door to about 45°.
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Pull and hold retainer in the direction of the arrow.
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Open the rear door to more than 90° so that the retainer can no longer engage.
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Release the retainer and open the rear door to an angle of 180° or 270°.
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| Door retainer |
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Press the rear door against door retainer on the side panel.
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The door is held in this position by a magnet.
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Closing the rear doors from the outside
| Risk of injury |
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Make sure that nobody can become trapped as you close the rear door.
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Close the left-hand rear door firmly from the outside.
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Close the right-hand rear door firmly from the outside.
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Closing the rear doors from the 180° position
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Push the rear door closed.
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Retainer more automatically disengages.
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Closing the rear doors from the 270° position
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Pull the door off door retainer more.
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Push the rear door closed.
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Retainer more automatically disengages.
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Opening/closing the rear door from the inside
The handle is on the inside of the right-hand rear door. A white section indicates that the rear door is locked.
Rear door
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To unlock: slide latch on the rear door in the direction of the arrow.
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The white section is no longer visible.
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To lock: slide latch on the rear door to the left.
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The white section is visible.
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To open the rear door: pull handle in the direction of the arrow and swing the rear door outwards.
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If you open a locked rear door from the inside, latch moves to the right and the white section is no longer visible. Only the rear door unlocks. The other doors remain locked.
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| Risk of injury |
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Make sure that nobody can become trapped as you close the rear door.
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To close the rear door: make sure that the left-hand door is closed.
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Pull the right-hand rear door closed by the door handle.
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Opening/closing the windows
Side windows
You can open and close the side windows electrically.
| Risk of injury |
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Make sure that nobody can become trapped as you close a side window.
Remove the key from the ignition lock even if you are only leaving the vehicle for a short time.
Never leave children unsupervised in the vehicle.
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| Power window, left |
| Power window, right |
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If you press the switch beyond the pressure point and then release it, the window opens automatically. To stop the window, pull or press the switch again.
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Resetting the side windows
The side windows must be reset if the battery has been disconnected.
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Pull the two power-window switches until the side windows are closed.
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Hold the switches in this position for about one second.
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The side windows are reset.
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Sliding windows
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| Catch |
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| Risk of injury |
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Make sure that nobody can become trapped as you operate the sliding window or the sliding door with sliding window.
Remove the key from the ignition lock even if you are only leaving the vehicle for a short time.
Never leave children unsupervised in the vehicle.
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To open: press the two catches together and move the sliding window to the desired position.
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To close: press the two catches together and close the sliding window.
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The catches must engage audibly.
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Hinged windows
| Risk of injury |
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Make sure that nobody can become trapped as you close a hinged window.
Remove the key from the ignition lock even if you are only leaving the vehicle for a short time.
Never leave children unsupervised in the vehicle.
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Manually-operated hinged windows
Electric hinged windows
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| Hinged window, rear left |
| Hinged window, rear right |
| Override switch for the electric hinged windows in the rear more |
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Switches on the driver’s door
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If you press the switch beyond the pressure point and then release it, the hinged window opens automatically. To stop the window, pull or press the switch again.
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| Hinged windows |
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Switches in the rear (left-hand side of the vehicle)
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To open from the rear compartment: press and hold switch until the hinged window has reached the desired position.
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If you press the switch beyond the pressure point and then release it, the hinged window opens automatically. To stop the window, pull or press the switch again.
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To close from the rear compartment: press and hold switch until the hinged window has reached the desired position.
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Sliding/tilting sunroof
| Risk of injury |
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Make sure that nobody can become trapped as you close the sliding/tilting sunroof.
The glass could break in an accident.
If you or other occupants are not wearing your seat belt there is a risk of being thrown out of the opening in the event of the vehicle overturning. Therefore, always wear a seat belt to reduce the risk of injuries. In accidents in which the vehicle overturns, there is an increased risk of injury even for occupants who have fastened their seat belts correctly, as their head or limbs could be thrust through the opening.
Remove the key from the ignition lock even if you are only leaving the vehicle for a short time.
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| To open |
| To close |
| To raise |
| To lower |
| To switch between the front/rear sliding sunroof |
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Sliding/tilting sunroof switch
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Do not raise the sliding/tilting sunroof if you have fitted a roof rack system. It could otherwise hit the roof rack.
This could damage both the sliding/tilting sunroof and the roof rack system.
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Do not open the sliding sunroof in the rear if there is snow or ice on the roof, as this could result in malfunctions.
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Turn the key to position 2 in the ignition lock.
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Press switch to switch between operating the front sliding/tilting sunroof and the rear sliding sunroof.
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Press the sliding/tilting sunroof switch in the desired direction as far as the pressure point.
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Release the sliding/tilting sunroof switch when the desired position has been reached.
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If you press the sliding/tilting sunroof switch beyond the pressure point and then release it, the sliding/tilting sunroof automatically opens or closes fully.
To stop the sunroof, press the sliding/tilting sunroof switch again in any direction.
If the sliding/tilting sunroof is obstructed during automatic closing, it will stop and open again.
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Do not transport objects which protrude from the sliding/tilting sunroof. You could otherwise damage the sliding/tilting sunroof.
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Resetting the sliding/tilting sunroof
The sliding/tilting sunroof must be reset after:
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the sunroof has been closed manually using the T-shaped emergency key more
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it has not opened smoothly
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a malfunction
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an interruption in the voltage supply as a result of a disconnected or flat battery
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Turn the key to position 2 in the ignition lock.
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Press the sliding/tilting sunroof switch to .
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Once the sliding/tilting sunroof is closed keep the switch pressed for approximately three seconds.
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The sliding/tilting sunroof is reset.
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Opening and closing the sliding sunroof using the control panel in the rear compartment
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The sliding sunroof in the rear compartment consists of two separate roof sections. The rear roof can be operated from the rear compartment.
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Turn the key to position 2 in the ignition lock.
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Press the sliding sunroof switch in the desired direction as far as the first pressure point.
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Release the sliding sunroof switch when the desired position has been reached.
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If you press the sliding sunroof switch beyond the pressure point and then release it, the sliding sunroof automatically opens or closes fully.
To stop the sunroof, press the sliding sunroof switch again in any direction.
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Do not transport objects which protrude from the sliding sunroof. You could otherwise damage the sliding sunroof.
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Opening and closing the roller sunblind
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| Release button |
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To open: press the dimpled surface of release button to open the roller sunblind.
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When you open the roller sunblind, you must guide it as far as it will go to the rear, otherwise it could be pulled back by the tension of the spring.
This could result in damage to the roller sunblind. Only close the roller sunblind when the sliding/tilting sunroof is closed.
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To close: slide the roller sunblind forwards until the release button reengages.
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